Zact Inc.Hiring

Application Support Engineer

  • Remote, India
  • Mid-level
  • Posted 6 days ago
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In one line

Second US support hire on a commercial card and payments platform, handling tier 1 and tier 2 tickets in GCP logs and MySQL. Remote, based in India.

About the role

Bank clients need fast, clear answers when card and payment transactions go wrong. The team runs a runbook library for known incidents, and this seat keeps the queue moving while the lead takes the hardest cases.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, India
Seniority
Mid-level
Skills
Zendesk, GCP Cloud Logging, MySQL, REST APIs, Microservices
Posted
23 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Work the Zendesk queue during US banking hours, sorting by severity and meeting response targets
  • Fix familiar incident types from the runbook without escalating
  • Search GCP Cloud Logging and follow correlation IDs across microservices to find failures
  • Run SELECT queries on read replicas to check transaction, card, account and settlement data
  • Write plain updates for bank operations teams during and after incidents

What they look for

  • Mid-level analyst who can investigate alone, not just route tickets
  • Comfortable in log consoles and query interfaces, with MySQL SELECT experience
  • Clear written English for audit-sensitive client communication

Nice to have

  • Experience with GCP Cloud Logging and Cloud Monitoring dashboards

Benefits

  • Fully remote working option

A typical week

  • Check monitoring dashboards and alert channels at the start of the shift
  • Triage and resolve tickets, escalating structured handoffs to the lead
  • Join P1 and P0 investigations as soon as they start
  • Hand open incidents cleanly to the team at the end of the US day

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Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in India.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: mid-level analyst who can investigate alone, not just route tickets; comfortable in log consoles and query interfaces, with MySQL SELECT experience; clear written English for audit-sensitive client communication. Skills it names include Zendesk, GCP Cloud Logging, MySQL, REST APIs.

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