AlloyHiring

Client Enablement Lead

  • Remote, United States
  • Lead
  • Posted 3 weeks ago
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In one line

Owns the customer enablement program for a fraud prevention platform, building training and documentation so clients can serve themselves.

About the role

Customers struggle to build a mental model of a complex platform, so enablement is scattered and handled one to one. The job is to turn that into a program with content, training sessions and measures of what works.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer enablement, Technical writing, Product operations
Posted
8 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Audit existing resources such as API docs, help articles and in-product help, and fill the gaps
  • Build a new customer enablement program with material that runs from foundational to advanced
  • Run hands-on training sessions and target content at key user personas
  • Create release enablement so customers learn new features as they ship

What they look for

  • Experience building and running a customer enablement or education program
  • Able to work across support, delivery, technical success and product marketing teams
  • Comfortable with technical product material such as API documentation
  • Based locally or remote in the US, with three days a week onsite for local staff

Nice to have

  • Experience measuring enablement outcomes and iterating on content

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Claude

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Muse

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Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Client Enablement Lead as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience building and running a customer enablement or education program; able to work across support, delivery, technical success and product marketing teams; comfortable with technical product material such as API documentation. Skills it names include Customer enablement, Technical writing, Product operations.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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