Remote job · Hospitality and food service
Customer Service Agent (French, morning shift)
- Remote (Brazil)
- A global live entertainment technology platform
- Posted 7 Oct 2026
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Apply with Keywordise AIAbout the role
Handle customer enquiries for a live entertainment platform in French, resolving incidents by email, phone and social media. The role is remote and includes some parallel work for the operations department.
What you will do
- Answer customer enquiries by email, phone and social media and resolve incidents
- Manage inbound calls, chats and general customer service requests
- Give customers accurate and complete information using the correct tools and methods
- Handle complaints, offer suitable solutions within deadlines and follow up until resolved
- Keep records of interactions, process customer accounts and file documents
- Follow communication procedures and policies, and support the operations department when incident volume is low
What they look for
- Prior experience in user support or customer service is highly valued
- French language skills for customer communication
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