CaribouHiring

Customer Success Manager, Enterprise

  • Toronto, ON
  • Lead
  • Posted yesterday
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In one line

Enterprise customer success role at a growing home care software company, owning large accounts from launch through renewal across North America.

About the role

Owning performance for strategic enterprise accounts, from implementation through renewals and expansions. Work blends consulting, project management, analytics and behavioural design with senior stakeholders at large care agencies.

At a glance

Pay
Not stated in the posting
Location
Toronto, ON
Seniority
Lead
Skills
Customer Success, Data analysis, Relationship management
Posted
3 Nov 2026
Last checked
3 Nov 2026

What you will do

  • Own results for enterprise accounts end to end, from launch through renewal and growth
  • Run new customer launches across North America and coordinate the teams involved
  • Work with product, operations and integrations on fixes, playbooks and growth projects

What they look for

  • At least two years working with customers or managing relationships
  • Clear writing and speaking, adjusted to different stakeholders
  • Strong organisation and careful attention to detail

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Message for Muse
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Questions about this job

Where is this job based?

The posting lists Customer Success Manager, Enterprise as a role based in Toronto, ON, Canada.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: at least two years working with customers or managing relationships; clear writing and speaking, adjusted to different stakeholders; strong organisation and careful attention to detail. Skills it names include Customer Success, Data analysis, Relationship management.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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