Allstate Insurance Co.Hiring

Direct Sales Workforce Management Consultant

  • Remote, United States
  • Mid-level
  • Posted 6 days ago
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In one line

Real-time workforce management role for a direct phone sales operation, balancing staffing against call demand across two contact centers.

About the role

The team keeps contact center staffing in line with sales and service targets as volumes shift through the day. Good work means spotting trends early and acting on them before service levels slip.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
Verint, AWS, Avaya, Alvaria, Power BI, AI
Posted
29 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Watch live contact center performance and act early to protect service levels and working conditions
  • Study call forecasts, volume trends, handle time, adherence and auxiliary time, then suggest fixes
  • Handle agent schedule requests such as time off, flex time, overtime and off-phone work against staffing needs

What they look for

  • Strong analysis and problem solving, with AI and Power BI skills and an eye for both detail and the big picture
  • A proactive approach that spots needs and solutions ahead of time
  • Comfort with Verint, AWS, Avaya and Alvaria contact center and scheduling tools

How Keywordise applies for you

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Direct Sales Workforce Management Consultant as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: strong analysis and problem solving, with AI and Power BI skills and an eye for both detail and the big picture; a proactive approach that spots needs and solutions ahead of time; comfort with Verint, AWS, Avaya and Alvaria contact center and scheduling tools. Skills it names include Verint, AWS, Avaya, Alvaria.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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