E2E Alignment Healthcare USA, LLCHiring

Director, CAHPS and HOS Strategy and Execution

  • Remote, United States
  • Lead
  • Posted 11 days ago
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In one line

Director role owning the operational delivery of member experience surveys for a senior-focused health plan, with most of the week spent in the field with provider groups.

About the role

Fits someone who can turn enterprise strategy into clinic-level action and is comfortable reading survey data and holding provider partners to targets. The work feeds directly into star ratings and member satisfaction.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
CAHPS, HOS, CMS, Star ratings, Survey methodology
Posted
20 Oct 2026
Last checked
30 Oct 2026

What you will do

  • Turn CAHPS and HOS strategy into detailed operational roadmaps and run the project lifecycle
  • Keep the provider playbook current and see that interventions reach clinic and group level
  • Analyze survey and performance data, spot trends and build action plans with operational leaders
  • Spend at least 60% of time in the field doing in-person provider performance reviews

What they look for

  • Experience managing CAHPS and HOS programs and survey methods
  • Knowledge of CMS guidance and star ratings
  • Ability to lead staff, including hiring, training and appraising results
  • Skill at preparing short performance updates for senior leadership
  • Willingness to travel to provider sites most of the week

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Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Director, CAHPS and HOS Strategy and Execution as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience managing CAHPS and HOS programs and survey methods; knowledge of CMS guidance and star ratings; ability to lead staff, including hiring, training and appraising results. Skills it names include CAHPS, HOS, CMS, Star ratings.

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Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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