A healthcare company serving seniorsHiring

Remote Customer Experience Program Manager

  • Remote, United States
  • Lead
  • Posted 5 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Program manager partnering with customer experience leaders to run strategic initiatives and improve member service; remote role.

About the role

Drives operational priorities from planning through measurement, using data and cross-team coordination to make changes stick. No direct reports, but plenty of influence across operations, training, quality and clinical groups.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Project management, Continuous improvement, Root cause analysis, OKRs
Posted
30 Oct 2026
Last checked
30 Oct 2026

What you will do

  • Lead execution of customer experience priorities, OKRs and operational initiatives
  • Handle project planning, governance, risk mitigation and performance tracking
  • Coordinate cross-functional teams so initiatives land on time with measurable results
  • Build dashboards and executive reporting on service levels, satisfaction, quality and retention
  • Find process improvements and standardise best practices and documentation

What they look for

  • A track record leading strategic initiatives and performance work
  • Comfort with data, root cause analysis and stakeholder feedback
  • Experience driving change across several business areas

Nice to have

  • Familiarity with contact center metrics such as first call resolution

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job knlmh2yjvu
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Remote Customer Experience Program Manager as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: a track record leading strategic initiatives and performance work; comfort with data, root cause analysis and stakeholder feedback; experience driving change across several business areas. Skills it names include Project management, Continuous improvement, Root cause analysis, OKRs.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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