CoinbaseHiring

Senior Strategic Program Manager, CX Trading

  • USD 166,345 to 195,700 per year
  • Remote, United States
  • Lead
  • Posted 4 weeks ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Program role in customer experience for trading products, owning support for high-value trading clients; remote with quarterly in-person sessions.

About the role

The job sits on a CX programs team and links trading product groups with support operations. Success means less customer friction, smoother launches and better retention among the most valuable trading customers.

At a glance

Pay
USD 166,345 to 195,700 per year
Remote scope
Remote, United States
Seniority
Lead
Skills
FINRA Series 7, KPI frameworks, generative AI
Posted
28 Sep 2026
Last checked
29 Oct 2026

What you will do

  • Own support contact rate targets, launch readiness and scorecards for about half of the global trading CX scope
  • Set prioritisation frameworks for hard problems and get director-level stakeholders to agree on tradeoffs and sequencing
  • Build a multi-quarter roadmap mixing product fixes with automation, help centre content and proactive support
  • Coordinate CX readiness for major trading launches with product, workforce planning, learning and tooling teams

What they look for

  • Seven or more years in program management, CX or product operations, five of them in trading, brokerage or financial services
  • Experience owning a high-value customer segment where retention, revenue or market share were the success measures
  • A record of leading cross-functional programs across five or more teams, including sales, compliance and outsourced partners
  • Skill at defining KPI frameworks, OKR plans and executive reporting that ties CX metrics to revenue
  • Active FINRA Series 7 and Series 63 licences

Benefits

  • Medical, dental, vision and 401(k)

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job mkk26b32zy
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting states USD 166,345 to 195,700 per year.

What experience is needed?

It is a lead role. The posting asks for: seven or more years in program management, CX or product operations, five of them in trading, brokerage or financial services; experience owning a high-value customer segment where retention, revenue or market share were the success measures; a record of leading cross-functional programs across five or more teams, including sales, compliance and outsourced partners. Skills it names include FINRA Series 7, KPI frameworks, generative AI.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

More remote management jobs

All remote management jobs
CoinbaseRemote, United States
Apply with Keywordise AI