AfreshHiring

Senior Support Engineer

  • Remote, United States
  • Senior
  • Posted 2 weeks ago
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In one line

Senior support role owning the hardest escalations for grocery customers and building tools and AI workflows to cut future ticket volume.

About the role

The team is the last stop for internal escalations across all products. Goals come to you rather than tasks, and you are expected to lead investigations end to end and push fixes upstream.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Senior
Skills
agentic AI workflows, Claude, Data mapping, Root cause analysis
Posted
12 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Own the most complex escalations, from data mapping defects to forecast anomalies
  • Build tooling and agentic AI workflows that deflect repeat support volume
  • Lead cross-team investigations into data issues and present root cause and impact
  • Quantify the effect of fixes and drive work to remove the underlying cause

What they look for

  • Deep experience in technical support, solutions or data engineering
  • Can explain the same issue clearly to a store director and a staff engineer
  • Comfortable with broad goals and learning products and their data quickly

A typical week

  • Build an agentic AI support workflow
  • Ship a Claude skill so first-line support can handle a new feature
  • Coordinate a company-wide look at data problems across many products
  • Present findings and measured impact to product and data engineering leads

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Senior Support Engineer as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a senior role. The posting asks for: deep experience in technical support, solutions or data engineering; can explain the same issue clearly to a store director and a staff engineer; comfortable with broad goals and learning products and their data quickly. Skills it names include agentic AI workflows, Claude, Data mapping, Root cause analysis.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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