Remote job · IT and software
Senior Support Engineer
In one line: Senior Support Engineer is a remote role in the United States at a municipal software company.
- USD 85,000 to 105,000 per year
- Remote (US)
- A municipal software company
- Posted 5 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job surrj5afd2About the role
A senior seat on the client success team for software used by local government clerks. The role raises the bar on support quality and owns client problems through to a confirmed fix.
At a glance
- PayUSD 85,000 to 105,000 per year
- Remote scopeRemote, United States
- Posted5 Oct 2026
- Last checked19 Oct 2026
What you will do
- Own a client issue from first contact to confirmed resolution, with regular updates
- Design and maintain the path issues travel from support to developers
- Reproduce and document bugs so developers can act without follow up questions
- Turn recurring fixes into playbooks and documentation
- Step in early on strained accounts and run the recovery
What they look for
- Both strong technical troubleshooting and warm, patient client communication
- Ability to trace where a problem lives before escalating
- Experience writing clear reports developers can act on
- Comfort working closely with developers day to day
- Willingness to stay on an issue until it ships
Questions about this job
Is this a remote job, and where can I work from?
Yes, it is listed as remote, aimed at candidates in the United States.
What does this job pay?
The posting states USD 85,000 to 105,000 per year.
What experience is needed?
The posting asks for: both strong technical troubleshooting and warm, patient client communication; ability to trace where a problem lives before escalating; experience writing clear reports developers can act on.
How do I apply with Keywordise AI?
Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.
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- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
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