Remote job · Engineering
Service Reliability Engineer
- Remote, worldwide
- A managed detection and response security provider
- Posted 13 Oct 2026
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Apply with Keywordise AIAbout the role
Keep the agents, connectors and detection platform healthy across many customer environments so security monitoring never loses sight of threats. The focus is tooling reliability and data flow rather than backend infrastructure uptime.
What you will do
- Check that endpoint and cloud sensors are deployed correctly and fix failed installs
- Watch agent health for heartbeats, stale versions, tampering and policy drift
- Monitor log sources and API connectors feeding the detection platform
- Tune detection and correlation rules to cut noise while keeping coverage
- Build dashboards and alerts showing fleet-wide tooling health
- Track vendor platform issues and maintain troubleshooting runbooks
What they look for
- Three to five years deploying or supporting endpoint, XDR or SIEM agents in production
- Experience with log source and connector health, including syslog, APIs and cloud logs
- Skill tuning detection rules on a SIEM or XDR platform
- Scripting in Python, PowerShell or Bash for health checks and automation
- Troubleshooting across Windows, Linux and macOS plus networking and cloud connectivity
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