JetBrainsHiring

Support Engineer (TeamCity)

  • Remote, United States
  • Mid-level
  • Posted 4 weeks ago
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In one line

Support engineering role for a CI/CD server product, diagnosing issues across product and infrastructure on American timezone hours.

About the role

Cases can start in the product or in the surrounding servers and cloud setups, so the job is finding the real root cause before proposing a fix.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
Tomcat, Java, MySQL, MSSQL, Git, Gradle, Docker
Posted
1 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Work out whether a problem comes from the product, the infrastructure or a third-party integration
  • Offer workarounds, file bug reports or pass issues straight to development
  • Write up solutions in the knowledge base following Knowledge-Centered Service principles
  • Pass user feedback to product teams so future releases improve

What they look for

  • A structured but flexible way of troubleshooting complex software and infrastructure problems
  • Clear, direct communication that makes technical detail easy to follow
  • Comfort working alone across distributed teams and time zones
  • Fluency in English and strong written communication
  • Availability during American time zones
  • Practical experience with web servers and Java-based applications such as Tomcat

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Support Engineer (TeamCity) as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: a structured but flexible way of troubleshooting complex software and infrastructure problems; clear, direct communication that makes technical detail easy to follow; comfort working alone across distributed teams and time zones. Skills it names include Tomcat, Java, MySQL, MSSQL.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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