Remote job · Healthcare
Tier 1 Help Desk Technician (Pacific Time Zone Shift)
In one line: Tier 1 Help Desk Technician (Pacific Time Zone Shift) is a remote role open to candidates worldwide at a dental-focused managed IT services provider.
- Remote, worldwide
- A dental-focused managed IT services provider
- Posted 15 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job j5l7pc4llyAbout the role
Supports dental practice clients with technical issues by phone, email and chat, delivering strong customer service while troubleshooting hardware, software and specialised imaging equipment.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, worldwide
- Posted15 Oct 2026
- Last checked20 Oct 2026
What you will do
- Provide customer service and remote technical support by phone
- Guide clients through diagnostics to identify and resolve errors
- Liaise with vendors to request service, apply updates and close open tickets
- Follow set procedures for responding to and documenting support requests
- Carry out maintenance on end user devices and train users on self-fix options
- Set up and troubleshoot PCs, printers, peripherals and network equipment
What they look for
- Service-first mindset with strong customer focus
- Solution-oriented and accountable approach to resolving issues
- Ability to escalate problems and communicate progress professionally
- Comfort working collaboratively and supporting teammates
Questions about this job
Is this a remote job, and where can I work from?
The posting lists it as remote with no single country named, so candidates from different countries can apply.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: service-first mindset with strong customer focus; solution-oriented and accountable approach to resolving issues; ability to escalate problems and communicate progress professionally.
How do I apply with Keywordise AI?
Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.
How it works
- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
- 2We tailor your applicationKeywordise writes a CV and a cover letter for this job from your real experience.
- 3We apply for youYour application goes to the employer and you follow it in your dashboard.
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