Client Delivery Manager

About the role

Owning client relationships and delivery for a portfolio of engagements, acting as a trusted partner to executives while coordinating internal technical teams so projects produce measurable business value.

What you will do

• Act as main contact for a set of ongoing clients and build trust with senior executives
• Handle daily communication, project updates and difficult conversations about delays or technical problems
• Own client roadmaps, timelines and delivery milestones from planning to completion
• Keep internal teams accountable and spot risks early, preparing action plans
• Translate client needs into clear problem statements and work with engineers to unblock work
• Tie deliverables to business outcomes such as ROI, time saved and risk reduction, and seek account growth

What they look for

• Three to five or more years in engagement, program or project management, consulting, client delivery or technical account management
• Exceptional spoken and written English and confidence dealing with US executives
• Strong executive presence and the ability to act as a senior delivery partner
• Sound business judgment, weighing trade-offs and prioritizing amid ambiguity

Nice to have

• Experience in an agency, SaaS, technology or consulting setting
• Work with mid-market businesses