Client Success Associate

About the role

An entry level remote role focused on keeping clients happy and helping them get value from delivered solutions. The position involves relationship building, coordination and administrative support across several industries.

What you will do

• Develop and nurture lasting relationships with clients
• Make sure solutions reach clients on time and match their goals
• Report progress on monthly and quarterly initiatives to stakeholders
• Spot growth opportunities and work with sales to pursue them
• Help resolve difficult client requests and escalations
• Handle administrative work such as data entry and scheduling

What they look for

• Demonstrated experience managing client relationships, ideally in hospitality, sales or client success
• Excellent communication and interpersonal abilities
• Strong attention to detail with the ability to juggle priorities in a fast paced setting
• Genuine empathy for client needs and the ability to meet them
• A proactive approach to problems and offering solutions