NametagHiring

Customer Experience Program Manager, Product Support

  • Remote, United States
  • Lead
  • Posted 9 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Operations role in a customer experience group, mixing program management, ticket routing and some frontline support; the company works on online identity verification.

About the role

Suits someone who likes owning the whole flow rather than just closing tickets, and who can keep promises, handovers and escalations straight across success, support and presales engineering.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Pylon, Linear, HubSpot, SAML, OIDC, OAuth, SCIM, SSO
Posted
20 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Run the CX operating rhythm: planning, escalation reviews and input into engineering cycles
  • Keep support and feature request workflows, system settings and trackers up to date
  • Hold acknowledgement and response SLAs, and chase threads that go quiet
  • Report queue health: volume, ack time, first response, aging and load spread

What they look for

  • Hands-on experience running a support queue with triage, routing, SLA management and reporting
  • Can read an error log, follow an integration discussion and sum it up for a non-technical reader
  • Writes clearly and briefly under time pressure, including with enterprise customers

A typical week

  • Triage incoming tickets and route them to the right pod
  • Review queue metrics and escalate threads that have gone quiet
  • Run escalation and planning sessions with engineering and customer success
  • Resolve L1 tickets and help new customers through support onboarding
  • Tune routing rules, SLAs and tags in the support platform

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 26pylddjp2
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Customer Experience Program Manager, Product Support as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: hands-on experience running a support queue with triage, routing, SLA management and reporting; can read an error log, follow an integration discussion and sum it up for a non-technical reader; writes clearly and briefly under time pressure, including with enterprise customers. Skills it names include Pylon, Linear, HubSpot, SAML.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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