Customer Service Advisor

About the role

A remote customer support role focused on handling enquiries, processing orders and giving customers a positive experience. The advisor also logs complaints and works with a remote team.

What you will do

• Handle incoming orders sent by email and answer quotation requests
• Pass larger enquiries to the quoting team and share accurate delivery times
• Record and monitor complaints and queries in NetSuite
• Resolve web enquiries and other requests quickly and efficiently
• Leave each customer with a good impression whatever the outcome

What they look for

• Solid written and spoken English for professional email support
• Customer-focused and solution-oriented approach to resolving concerns
• Careful attention to detail in orders, records and delivery information
• Good organisation and time management across competing priorities
• Able to work independently and know when to escalate
• Self-motivated and comfortable in a fully remote setting

Nice to have

• Background in customer service or advisory roles
• Experience with order processing or order management
• E-commerce or online retail support experience
• Logistics, delivery coordination or supply chain support

Benefits

• Full-time remote setup
• Fixed operations schedule of 08:30 to 17:00 UK time

Pay

PHP 30,000 to 40,000 per month