ItronHiring

Customer Success Manager

  • Chicago, IL
  • Lead
  • Posted 5 days ago
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In one line

Customer Success Manager is a lead role in Chicago, IL at an utilities and energy technology company.

About the role

Relationship management for enterprise utility accounts, with success plans, quarterly reviews and health tracking tied to each customer's goals. The role also carries the customer's voice back to product, sales and support.

At a glance

Pay
Not stated in the posting
Location
Chicago, IL
Seniority
Lead
Skills
SaaS, Customer Success, Account Management, NPS, Lifecycle management
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Grow a portfolio of enterprise utility customers toward adoption, renewals and measurable value
  • Map complex organizations to find stakeholders and build relationships that deepen engagement
  • Co-create success and engagement plans around each customer's goals and agreed measures
  • Lead quarterly business reviews, workshops, executive briefings and regular check-ins
  • Track customer health through usage, satisfaction and NPS, and flag risks to adoption or renewal early

What they look for

  • Solid grasp of SaaS and customer success practice: lifecycle, adoption, renewals, health and value realization
  • Experience working with executive stakeholders and steering complex initiatives
  • Strategic and analytical approach to customer problems

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Questions about this job

Where is this job based?

The posting lists Customer Success Manager as a role based in Chicago, IL, United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: solid grasp of SaaS and customer success practice: lifecycle, adoption, renewals, health and value realization; experience working with executive stakeholders and steering complex initiatives; strategic and analytical approach to customer problems. Skills it names include SaaS, Customer Success, Account Management, NPS.

How do I apply with Keywordise AI?

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