Remote job · IT and software
Customer Support Analyst, Morning Shift
In one line: Customer Support Analyst, Morning Shift is a remote role in the United States at a venture-backed risk and compliance SaaS company.
- Remote (US)
- A venture-backed risk and compliance SaaS company
- Posted 9 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job nwtd75lsbpAbout the role
Provide product and technical support to enterprise clients of a B2B SaaS platform during an early morning shift, fully remote.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, United States
- Posted9 Oct 2026
- Last checked20 Oct 2026
What you will do
- Answer functionality and technical support requests from enterprise clients promptly and professionally
- Guide customers on features, configuration and workflow choices for their use cases
- Troubleshoot issues, find causes and recommend fixes, involving engineering when needed
- Help build support processes and track adoption, usage and support metrics
- Maintain internal knowledge base and production documentation
- Pass product feedback and improvement ideas to the development team
What they look for
- Bachelor's degree or comparable practical experience
- One to three years supporting customers of SaaS applications
- Strong technical aptitude and ease learning new software tools
- Solid problem solving that goes beyond the obvious answer
- Good planning, organization and communication skills
- Effective time management and customer engagement
Nice to have
- Prior work with or support of SaaS products
- Willingness to contribute insight on new product features
- Experience with Zendesk Support Suite or similar tools
Questions about this job
Can I do this job remotely, and from which countries?
Yes. The posting lists Customer Support Analyst, Morning Shift as a remote role for candidates in the United States.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: bachelor's degree or comparable practical experience; one to three years supporting customers of SaaS applications; strong technical aptitude and ease learning new software tools.
How do I apply with Keywordise AI?
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