MasterControlHiring

Customer Support Engineer

  • Remote, India
  • Mid-level
  • Posted 6 days ago
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In one line

Technical support role for a cloud quality and compliance platform, helping regulated companies with advanced troubleshooting and software fixes.

About the role

The support team acts as the first contact for customers, digging into defects and passing them to development while keeping users running. Full product training is part of onboarding.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, India
Seniority
Mid-level
Skills
MS SQL, LDAP, Active Directory, HTML
Posted
23 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Take customer issues by phone and email and see them through to resolution
  • Reproduce software defects, log them with development and offer interim fixes
  • Write knowledge base articles and keep customer reports up to date
  • Install, upgrade and implement the software for customers

What they look for

  • Strong customer relationship skills and close attention to detail
  • Hands-on MS SQL and database management experience
  • Professional written and spoken English
  • Familiarity with virtual environments and troubleshooting applications

Nice to have

  • LDAP and Active Directory knowledge, plus some JavaScript or HTML

A typical week

  • Handle incoming support contacts and work through advanced technical issues
  • Meet service level targets through incident management
  • Work with escalation engineers on critical cases
  • Join technical training and share knowledge on complex products

How Keywordise applies for you

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Claude

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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in India.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: strong customer relationship skills and close attention to detail; hands-on MS SQL and database management experience; professional written and spoken English. Skills it names include MS SQL, LDAP, Active Directory, HTML.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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