Customer Support Representative (lead flow, quoting and booking)

About the role

A remote support role handling incoming customer communication for vehicle protection services, from answering inquiries and quoting to booking appointments and managing CRM activity.

What you will do

• Respond promptly to incoming leads via forms, text messages and other channels in a friendly, professional tone
• Collect complete customer and vehicle details, including year, make, model, service needs and preferences
• Answer questions clearly about available services, product options and their benefits
• Prepare accurate quotes using established pricing guidelines and internal reference materials
• Book, confirm, reschedule and rebook appointments while avoiding calendar conflicts
• Manage daily CRM activity, keeping pipelines, notes, tasks and follow-ups organized

What they look for

• Organized, personable and detail-oriented approach
• Comfort managing multiple conversations at once
• Reliable internet connection and a suitable workspace
• Willingness to learn products and pricing through structured training
• Strong customer communication skills

Benefits

• Fully remote work from anywhere
• Structured training, clear procedures and practical tools
• Base salary with potential increases after 60 and 90 days based on performance