Motorola SolutionsHiring

Customer Support Technician I

  • Remote, United States
  • Entry-level
  • Posted 7 days ago
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In one line

First and second line technical support for a computer aided dispatch product, helping customers on Windows and Linux systems by phone, email and chat.

About the role

The Flex support team handles post-sales issues for dispatch software used by emergency services. Work covers hardware, software, networks and devices, with escalation to senior teams when a problem runs deep.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
Windows, Linux, TCP/IP, DNS, DHCP, iOS, Android, ITIL
Posted
22 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Take first and second level support calls, emails and chats from end users
  • Troubleshoot dispatch software issues across hardware, operating systems, networks and applications
  • Set up, deploy and maintain desktops, laptops, mobiles and peripherals
  • Write and update knowledge base articles on common problems and fixes
  • Escalate hard cases and follow up until the user's issue is closed

What they look for

  • Solid knowledge of Windows and/or Linux
  • Troubleshooting experience with both hardware and software
  • Familiarity with networking basics such as TCP/IP, DNS and DHCP
  • Experience supporting iOS and Android devices

Nice to have

  • IT certifications such as CompTIA A+, Network+ or Microsoft Certified Professional
  • Experience with ticketing systems like Zendesk, ServiceNow or Jira

A typical week

  • Answer support contacts by phone, email, chat and in person
  • Diagnose and fix software, hardware and connectivity problems
  • Document fixes and known issues in the knowledge base
  • Follow up with users and hand complex cases to senior support

How Keywordise applies for you

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Claude

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Connector URL
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Connector URL
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Muse

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is an entry-level role. The posting asks for: solid knowledge of Windows and/or Linux; troubleshooting experience with both hardware and software; familiarity with networking basics such as TCP/IP, DNS and DHCP. Skills it names include Windows, Linux, TCP/IP, DNS.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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