United Services Automobile AsnHiring

Director, Design - Conversational Design

  • Remote, United States
  • Lead
  • Posted 5 days ago
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In one line

Lead a conversational design team at a big financial services firm, shaping chat and voice experiences across its digital products. Office-based four days a week.

About the role

Hybrid setup with four days a week in an office, leading designers who build conversational interactions for members. Success means intuitive flows that stay consistent with the design system and the brand.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Product Design, UX Design, Service Design, Design Research, Conversational Design
Posted
24 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Set the direction for conversational design and guide the team building member-facing chat and voice experiences
  • Run creative reviews so conversational work stays consistent with design principles and the design language system
  • Lead cross-functional efforts that turn complex member and business problems into design solutions
  • Recruit, coach and retain designers while managing performance and team culture
  • Work with business and technical partners so design strategies balance member needs with company goals

What they look for

  • Bachelor's degree, or four years of relevant education and experience in place of one
  • Eight years of hands-on product, UX, service or design research work on complex web and native products
  • Three years of hands-on conversational design experience
  • Three years of experience leading or managing design teams

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Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Director, Design - Conversational Design as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: bachelor's degree, or four years of relevant education and experience in place of one; eight years of hands-on product, UX, service or design research work on complex web and native products; three years of hands-on conversational design experience. Skills it names include Product Design, UX Design, Service Design, Design Research.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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