Director of Product Design, Engage

About the role

Lead design for the core experiences that let millions of users explore and connect with their family history. The role shapes how these surfaces work together as one ecosystem.

What you will do

• Set the design vision and execution for the research area across the whole customer journey
• Work with product, engineering, data, marketing and support so every touchpoint feels intentional
• Find and improve key journey moments that build trust, retention and discovery
• Turn qualitative research and quantitative data into clear design direction
• Champion a user-first view in cross-organisation decisions and build customer empathy
• Guide the creation of key design artifacts

What they look for

• A design leader with strong product sensibility and systems thinking
• Able to balance craft with scale and guide a team through complexity and legacy
• Skilled at advocating across disciplines and aligning senior stakeholders
• Comfortable translating research and data into actionable direction