Forward Deployed Engineer

About the role

A customer facing technical role that turns complex client requirements into working, production ready deployments across a cloud contact center platform. You work hands on through the whole deployment lifecycle with customers, partners and internal teams.

What you will do

• Act as the hands on technical resource for complex customer programs
• Convert requirements and solution designs into concrete implementation work
• Configure, test and validate tailored solutions across the product suite
• Spot blockers, risks, dependencies and gaps early in each deployment
• Build and document scripts, workarounds and proofs of concept where needed
• Keep technical work aligned with architects and program managers on milestones

What they look for

• Comfortable reading code, editing scripts, calling APIs and reading logs
• Able to troubleshoot integrations and test virtual agents
• Technically curious and at ease working through ambiguity
• Willing to own difficult technical problems until they are resolved
• Able to collaborate with customers, partners and internal teams