French-speaking Customer Support Agent (Remote)

About the role

You will support customers of an international financial services brand through phone, chat and email, starting on the front line and later taking on back-office work. The role is remote with a short on-site onboarding in Athens.

At a glance

• PayNot stated in the posting
• Remote scopeRemote, Portugal
• Posted13 Oct 2026
• Last checked17 Oct 2026

What you will do

• Help customers with financial products by phone, chat and email
• Handle queries about lost or stolen cards, card perks, declined purchases and balances
• Begin with front-line phone and chat support in French, then move into email and social media work
• Record every customer interaction accurately in the CRM
• Work with around ten client tools and handle ten to twenty cases daily
• Meet targets for service level, handling time and customer satisfaction

What they look for

• French at native level or C1
• English at B1 for training and client tools
• At least two years in a call centre
• Advanced written communication skills
• Solid computer skills and the ability to multitask
• Available for rotating shifts including some nights and weekends

Nice to have

• Experience supporting financial services

Benefits

• Eight-month contract
• Two-week onboarding, with the first week on site in Athens
• Relocation support
• Productivity bonus based on performance
• Salary increases over time