Humana Pharmacy Solutions, Inc.Hiring

Genesys Cloud Access Management Engineer

  • Remote, worldwide
  • Mid-level
  • Posted 7 days ago
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In one line

Administer and secure Genesys Cloud access for a contact center serving military members and providers; the work covers provisioning, roles and audits.

About the role

The team handles identity and access for a customer engagement platform, keeping permissions correct while supporting platform upgrades and governance.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Mid-level
Skills
Genesys Cloud CX, Identity and Access Management, SSO, MFA, Role-based access control
Posted
22 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Provision and remove user accounts, assign roles and permission sets in Genesys Cloud
  • Run access reviews, audits and compliance reports, and fix access problems for agents and supervisors
  • Set up single sign-on and multi-factor authentication, and keep queue and group structures tidy

What they look for

  • At least three years running Genesys Cloud CX in production
  • Hands-on with provisioning, roles, groups, queues and division-based access
  • Familiar with identity and access management concepts such as role-based controls
  • A degree in computer science, information systems, cybersecurity or similar, or equal experience

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote with no single country named, so candidates from different countries can apply.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: at least three years running Genesys Cloud CX in production; hands-on with provisioning, roles, groups, queues and division-based access; familiar with identity and access management concepts such as role-based controls. Skills it names include Genesys Cloud CX, Identity and Access Management, SSO, MFA.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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Humana Pharmacy Solutions, Inc.Remote, worldwide
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