SupportYourAppHiring

Technical Support Consultant (VPN & Networking, global)

  • Remote, South Africa
  • Mid-level
  • Posted 3 days ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Remote support role helping customers set up and troubleshoot VPN and secure access products, with a focus on networking and log analysis.

About the role

Fits someone who likes digging into network problems and explaining fixes to clients across operating systems. Work happens from home for tech companies in many countries, on a flexible schedule.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, South Africa
Seniority
Mid-level
Skills
IPsec, DNS, WireGuard, OpenVPN, IKEv2, AWS, Microsoft Azure, SSO
Posted
26 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Help customers set up secure private access and fix problems reaching internal resources
  • Walk clients through configuring multifactor authentication for VPN and private access
  • Read log files and trace packets to find root causes, then suggest fixes
  • Advise on bandwidth use and traffic priorities so VPN users get stable, secure connections

What they look for

  • Solid grasp of networking: IPsec tunnels, DNS, packet tracing, ports and firewalls
  • Familiarity with VPNs, routing, split tunneling and WireGuard connector tunnels, plus protocols like OpenVPN, IKEv2 and WireGuard
  • Confidence on Windows, Linux, macOS, Android and iOS, with strong analysis and research habits
  • A personal computer with at least 8 GB RAM and internet of 50 Mbps down and 40 Mbps up

Nice to have

  • Experience with AWS or Microsoft Azure
  • Knowledge of identity providers and single sign-on such as Google Workspace or Microsoft Entra ID
  • Previous customer-facing work

Benefits

  • Flexible schedule and fully remote cooperation
  • Pay in USD, referral rewards and no time tracking

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job khmrxmutbl
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Technical Support Consultant (VPN & Networking, global) as a remote role for candidates in South Africa.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: solid grasp of networking: IPsec tunnels, DNS, packet tracing, ports and firewalls; familiarity with VPNs, routing, split tunneling and WireGuard connector tunnels, plus protocols like OpenVPN, IKEv2 and WireGuard; confidence on Windows, Linux, macOS, Android and iOS, with strong analysis and research habits. Skills it names include IPsec, DNS, WireGuard, OpenVPN.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

More remote IT and software jobs

All remote IT and software jobs
SupportYourAppRemote, South Africa
Apply with Keywordise AI