German Student Hub Advisor

About the role

You will help students resolve study related questions in German and English, guiding them to the right services and handling administrative requests with care.

What you will do

• Answer student enquiries through tickets and virtual channels within a 48 hour service target
• Explain study topics such as exchanges, internships, retakes and semester breaks
• Point students to the right contacts for financial aid, insurance and internship matters
• Process leave of absence requests and visa check steps with accurate records
• Assist with enrolment and audit tasks during busy periods

What they look for

• Fluent written and spoken German and English
• One to three years in student services, customer service, hospitality or similar administration
• Strong organisation and ability to juggle many enquiries and priorities
• Service mindset with conflict resolution and problem solving skills
• Comfort working in a fast paced multicultural setting
• Legal right to work in the Philippines, no visa sponsorship offered

Nice to have

• Completed commercial apprenticeship or comparable service experience
• Background in higher education, student support or academic administration
• Experience running welcome days or orientation events

Benefits

• Health coverage with up to two dependents plus life insurance
• Training programmes and learning opportunities
• Thirty paid time off days and leave conversion
• Parental and maternity benefits
• Transport, internet, clothing, laundry and rice allowances