Resolve Tech Solutions, LLCHiring

L1 Support Engineer

  • Remote, United States
  • Entry-level
  • Posted 5 days ago
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In one line

First line help desk role at an MSP, handling Microsoft 365, account access and device requests by phone, email and ticket. Good entry point into cloud administration.

About the role

The person in this seat is the first contact for end users and owns tickets from logging to resolution or handoff. Senior staff guide the trickier Microsoft 365 work while documentation habits grow.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
Active Directory, Microsoft Entra ID, Microsoft 365, ServiceNow, Intune, SharePoint, Conditional Access
Posted
30 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Take end user issues and service requests by phone, email and ticketing system
  • Reset passwords, clear lockouts and update group membership in Active Directory and Entra ID
  • Log, track and manage incidents in ServiceNow, resolving or escalating them on time
  • Handle basic Outlook, Teams, SharePoint and OneDrive support
  • Follow written procedures and add to the internal knowledge base
  • Keep end users informed in clear, professional language

What they look for

  • At least a year in IT help desk or technical support
  • Strong communication and customer service skills
  • Able to follow processes and work with remote teams
  • Willing to learn cloud administration and endpoint security
  • Able to write and maintain documentation such as knowledge base articles

Nice to have

  • Exposure to Intune device compliance, Conditional Access or SharePoint and Teams migrations

A typical week

  • Answering calls, emails and tickets from end users
  • Account troubleshooting and Microsoft 365 support
  • Escalating advanced issues to L2 and above
  • Writing up fixes for the knowledge base

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an entry-level role. The posting asks for: at least a year in IT help desk or technical support; strong communication and customer service skills; able to follow processes and work with remote teams. Skills it names include Active Directory, Microsoft Entra ID, Microsoft 365, ServiceNow.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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Resolve Tech Solutions, LLCRemote, United States
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