A fleet operations software companyHiring

Manager, Technical Support Engineering

  • Remote, Pakistan
  • Lead
  • Posted 2 weeks ago
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In one line

Lead several Tier 2 and Tier 3 technical support teams across customer segments, owning SLAs, staffing and escalation quality.

About the role

Performance, operating rhythm and org design for a large slice of global support sit with this role. It pairs hands-on incident leadership with longer-term work on process, tooling and cross-functional priorities.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Pakistan
Seniority
Lead
Skills
Technical Support, Workforce planning, CSAT
Posted
6 Oct 2026
Last checked
20 Oct 2026

What you will do

  • Own performance, staffing and org health across several pods or segments
  • Lead and develop managers and senior individual contributors
  • Set the operating cadence through goals, business reviews and action plans
  • Plan headcount, hiring targets, shift coverage and capacity with Workforce Management, Recruiting and Finance
  • Act as senior escalation leader for critical accounts and major incidents
  • Shape the support leadership on-call model and P0/P1 incident reviews

What they look for

  • Experience leading managers or senior ICs in technical support
  • Track record owning SLAs, CSAT, FCR and backlog health
  • Ability to work with Product, Engineering, Sales and Customer Success

How Keywordise applies for you

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in Pakistan.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience leading managers or senior ICs in technical support; track record owning SLAs, CSAT, FCR and backlog health; ability to work with Product, Engineering, Sales and Customer Success. Skills it names include Technical Support, Workforce planning, CSAT.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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A fleet operations software companyRemote, Pakistan
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