NOC Engineer

About the role

Serve as first-line response for client alerts, triaging backup, security and monitoring issues and driving each to resolution or a clean escalation.

What you will do

• Triage backup, monitoring and security alerts and verify their scope and impact
• Troubleshoot and restore service or escalate with clear context and evidence
• Perform basic data and system restores following documented procedures
• Contact clients, ISPs and vendors to clarify impact and next steps
• Create and update tickets with clear, timely notes and status updates
• Maintain documentation and flag missing or outdated procedures

What they look for

• Working knowledge of Windows Server and desktop systems, Microsoft 365 and networking basics
• Critical thinking to analyze unfamiliar problems and choose sound actions
• Self-starter who works with minimal supervision and follows through
• Time management to prioritize a steady flow of alerts and tickets
• Familiarity with tools such as NinjaOne, ConnectWise Manage, IT Glue, CrowdStrike, PRTG and Datto BCDR