Capital OneHiring

Senior Associate, Process Manager, Business Cards & Payments

  • Remote, United States
  • Full-time
  • Lead
  • Posted 10 days ago
In one line

Process and controls role on a business cards and payments operations team, working from home within about 100 miles of a hub.

About the role

Process mapping and controls work across several initiatives, from piloting new procedures to monitoring how existing processes perform. Success means documented processes, clear risk reporting and improvements that make things simpler for staff and customers.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
Business process management, Risk management, Control assessments
Posted
19 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Work with a small team to build a pilot, writing process instructions and a monitoring plan
  • Use standard business process management tools to track, learn from and improve current processes
  • Turn qualitative and quantitative data into a ranked list of improvements
  • Plan and carry out strategic changes, keeping process documents and risk strategies current
  • Monitor several processes, report to leadership and check they still meet business needs

What they look for

  • Experience documenting processes, prioritizing projects and meeting business goals
  • Able to spot and drive changes that streamline, automate and lower risk
  • Comfortable working with partners across departments to find and reduce risk

Nice to have

  • Creative problem solving that bridges gaps and produces scalable, standard solutions
  • Interest in learning new things and using structure to help colleagues and customers

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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience documenting processes, prioritizing projects and meeting business goals; able to spot and drive changes that streamline, automate and lower risk; comfortable working with partners across departments to find and reduce risk. Skills it names include Business process management, Risk management, Control assessments.

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