Senior AWS Developer, Products

About the role

You will engineer the AI foundation of an agent monitoring and evaluation platform and a contact center product suite, building pipelines and services that help customers assess and improve their AI agents using real contact center conversations.

What you will do

• Build the platform's AI core, covering conversation ingestion, topic detection, LLM scoring, PII redaction and recommendations
• Work with Amazon Bedrock features such as model invocation, Agents, Knowledge Bases, RAG and Guardrails, plus external LLM APIs
• Create an MCP server and agentic interfaces so assistants and customer tools can use platform data and actions
• Develop serverless backend components using Lambda, API Gateway, DynamoDB, Aurora or RDS, S3, Kinesis and Step Functions
• Own infrastructure as code with AWS CDK and the Amazon Connect integration layer, including contact flows and event streams

What they look for

• Strong hands-on experience with the Amazon Bedrock ecosystem
• Practical knowledge of Amazon Connect
• Proficiency in Python or in TypeScript with Node.js
• A focus on security, scalability and portable deployments