Senior Benefits Administrator

About the role

You will run the daily administration of health, wellness and retirement plans for staff in the US and Canada, and act as the main point of contact for employee benefit questions.

What you will do

• Handle enrolment, changes and approvals for medical, dental, vision, life, disability and retirement plans
• Resolve weekly audit reports and correct discrepancies with plan providers
• Answer employee questions by phone, email and internal case system
• Explain benefit options to new hires and keep orientation materials accurate
• Check vendor invoices against contracts and escalate billing problems
• Train junior benefits staff and support benefit projects and reporting

What they look for

• Bachelor degree or an equivalent mix of training and experience
• Three to five years in benefits administration or a closely related field
• Strong discretion when handling confidential employee information
• Clear written and spoken communication and solid problem solving skills

Nice to have

• SHRM-CP, SHRM-SCP or CEBS certification