Senior Experience Designer

About the role

Design end-to-end digital commerce journeys across a software company's web storefront, from product discovery and pricing through purchase, subscriptions and post-purchase engagement. The role balances customer needs with business goals and supports a product-led growth strategy.

What you will do

• Lead design of customer-facing commerce experiences across web and related digital touchpoints
• Create end-to-end journeys that cut friction, enable self-service and lift activation and conversion
• Use AI-powered design tools for ideation, content creation, prototyping and exploration
• Partner with product, engineering, content, research, analytics and business teams
• Present concepts and rationale to stakeholders and incorporate feedback
• Set high standards for visual quality, interaction design, accessibility and usability

What they look for

• Proven record designing customer-facing digital products
• Deep expertise in ecommerce journeys spanning discovery, purchase, subscription and post-purchase
• Systems-thinking mindset with strong interaction and visual design skills