Solutions Architect

About the role

Act as the technical authority for strategic hospitality customers, shaping architecture proposals and AI agent deployments while feeding field insights back to product teams.

What you will do

• Lead technical discovery and write scopes that separate native capability, short term fixes and out of scope work
• Build working proofs of concept in safe test environments after agreeing written scope
• Support delivery where it unblocks a deal or fills a product gap, with an exit plan agreed first
• Run post sale health checks and scope integrations for expanding accounts
• Turn engagements into reference architectures, patterns and templates for future customers

What they look for

• Experience designing customer architectures and mapping them to platform capabilities
• Hands on skills with automation tools such as n8n or Make and coding for agent workflows
• Comfort deciding approach, tooling and order of work independently
• Ability to share prototypes and field evidence with product teams and reach clear decisions