Remote job · IT and software
Sr. Manager of Customer Operations
In one line: Sr. Manager of Customer Operations is a remote role in the United States at a software company serving churches.
- Remote (US)
- A software company serving churches
- Posted 14 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job rotfmxm33hAbout the role
This role unites systems, processes, reporting and operational strategy so the customer experience department runs at its best. It leads a team and builds the infrastructure behind customer retention, expansion and long-term success.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, United States
- Posted14 Oct 2026
- Last checked18 Oct 2026
What you will do
- Set customer experience priorities, OKRs and project plans and see them delivered
- Design and improve scalable processes that reduce friction for customers and agents
- Own the strategy and effectiveness of the customer experience technology stack
- Build automated workflows and use AI tools to streamline agent support
- Own reporting and forecasting across retention, satisfaction and service levels
- Lead, coach and develop the operations and education team
What they look for
- Experience leading customer operations or a similar function
- Strong grasp of support platforms such as Zendesk, HubSpot and Jira
- Ability to turn customer data into strategic insights for leadership
- Experience managing vendors, contracts and platform renewals
- Effective communication and servant leadership
Questions about this job
Is this a remote job, and where can I work from?
The posting lists it as remote for people in the United States.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: experience leading customer operations or a similar function; strong grasp of support platforms such as Zendesk, HubSpot and Jira; ability to turn customer data into strategic insights for leadership.
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