BoulevardHiring

Support Engineer

  • Remote, United States
  • Mid-level
  • Posted 9 days ago
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In one line

Technical support role on a small team that sits between support and engineering, fixing hard escalations and building internal tools for a booking platform. Remote.

About the role

Remote setup with a small group of domain owners and support engineering leads. The job is as much about stopping support problems before release as about solving the tickets that reach you.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
SQL, cURL, Postman, Python, JavaScript
Posted
20 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Handle the hardest technical escalations and follow each one through to a fix
  • Answer developer questions about the API and the developer environment
  • Join the release cycle to catch supportability problems before features go live
  • Become the expert for a set of platform areas
  • Keep weekly time for projects: tools, scripts and automations for the CX team

What they look for

  • Working knowledge of SQL, REST APIs, cURL, Postman, logs and debugging, plus scripting in Python or JavaScript
  • Experience owning a technical area end to end, from escalations to documentation and cross-team work
  • Comfort with sprint planning and engineering rituals, and turning support concerns into concrete actions

A typical week

  • Top-tier escalations to resolve
  • Developer support requests for the API
  • Meetings with support, success, onboarding and engineering
  • Project time for scripts and internal tools

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

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  2. Name it Keywordise and paste the connector URL.
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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: working knowledge of SQL, REST APIs, cURL, Postman, logs and debugging, plus scripting in Python or JavaScript; experience owning a technical area end to end, from escalations to documentation and cross-team work; comfort with sprint planning and engineering rituals, and turning support concerns into concrete actions. Skills it names include SQL, cURL, Postman, Python.

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