AccelaHiring

Technical Support Engineer

  • Remote, United States
  • Full-time
  • Entry-level
  • Posted 2 days ago
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In one line

Front-line support role for government software customers, handling cases and calls and troubleshooting configuration, scripting and integration problems.

About the role

Suits someone who likes logic puzzles and digging into odd errors, working cases through to resolution and feeding what you learn back into the knowledge base and product.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Employment
Full-time
Skills
HTML, XML, JavaScript, REST APIs, SQL, Salesforce Service Cloud, Azure, AWS
Posted
27 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Take customer inquiries by case or phone and troubleshoot configuration, workflow, scripting, integration and performance issues.
  • Reproduce reported problems in test environments and log clear steps and fixes in Salesforce.
  • Escalate complex defects with Backline Engineers, Product Management and Cloud Operations, and keep cases moving to resolution.

What they look for

  • One to three years in SaaS technical support or a similar customer-facing troubleshooting job.
  • Familiarity with HTML, XML, JavaScript, REST APIs and SQL databases, plus application configuration and user permissions.
  • Experience with Salesforce Service Cloud or a comparable CRM, and strong written and verbal communication.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 5zslczcrer
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Technical Support Engineer as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an entry-level role. The posting asks for: one to three years in SaaS technical support or a similar customer-facing troubleshooting job; familiarity with HTML, XML, JavaScript, REST APIs and SQL databases, plus application configuration and user permissions; experience with Salesforce Service Cloud or a comparable CRM, and strong written and verbal communication. Skills it names include HTML, XML, JavaScript, REST APIs.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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