Remote job · Engineering
Technical Support Engineer I
In one line: Technical Support Engineer I is a remote role in Ireland at a workflow automation software company.
- Remote (Ireland)
- A workflow automation software company
- Posted 8 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job h5lsb7u3ewAbout the role
Provide technical support and consultation to customers and colleagues, troubleshooting and resolving user issues across multiple channels. The role includes solo weekend shifts within a follow-the-sun rotation.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Ireland
- Posted8 Oct 2026
- Last checked18 Oct 2026
What you will do
- Handle technical inquiries via Slack, in-app chat and email with strong responsiveness and ticket hygiene
- Troubleshoot API integrations, system issues, network and security blockers, third party integrations and multi-product workflows
- Read API documentation and build workflows for customers
- Configure authentication methods such as OAuth and JWT
- Document connection steps for new tools and new workflows
What they look for
- Two or more years of relevant technical support experience
- Comfort troubleshooting APIs, integrations and authentication
- Ability to work independently during unsupervised weekend shifts
- Strong written communication for handovers and customer updates
- Sound judgment on prioritization and escalation
Questions about this job
Can I do this job remotely, and from which countries?
Yes. The posting lists Technical Support Engineer I as a remote role for candidates in Ireland.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: two or more years of relevant technical support experience; comfort troubleshooting APIs, integrations and authentication; ability to work independently during unsupervised weekend shifts.
How do I apply with Keywordise AI?
Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.
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