CriblHiring

Technical Support Engineer

  • Remote, Germany
  • Senior
  • Posted 6 days ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Enterprise technical support for a telemetry platform, handling big-data customer issues over Slack, email and calls; remote, with on-call shifts.

About the role

Support work here means reproducing and escalating hard cases in distributed data systems, writing up what you learn, and mentoring other engineers on the team.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Germany
Seniority
Senior
Skills
BigData, Linux, AWS, Azure, Networking
Posted
29 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Troubleshoot and resolve enterprise customer issues across Slack, email and online meetings
  • Reproduce problems and escalate unresolved cases to the right internal teams
  • Write knowledge base notes and articles, and answer questions in real-time forums
  • Mentor support engineers and direct technical work on customer escalations
  • Take stand-by, on-call or off-hours shifts

What they look for

  • 8 to 15 years supporting distributed big-data solutions
  • 2+ years working with the company's products
  • BS in computer science or equivalent experience
  • Expert troubleshooting skills and strong client-facing communication

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job j4i5u7x3rq
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in Germany.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a senior role. The posting asks for: 8 to 15 years supporting distributed big-data solutions; 2+ years working with the company's products; BS in computer science or equivalent experience. Skills it names include BigData, Linux, AWS, Azure.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

More remote IT and software jobs

All remote IT and software jobs
CriblRemote, Germany
Apply with Keywordise AI