Remote job · Healthcare

Tier 1 Help Desk Technician (Eastern Time Zone Shift)

Remote, worldwide
A dental-focused managed IT services provider
Posted 14 Oct 2026

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About the role

Front-line technical support for dental practices, handling hardware, software and imaging issues by phone, email and chat while delivering strong customer service.

What you will do

Give friendly remote help and phone support to dental practice clients
Guide users through diagnostics to pinpoint and fix technical faults
Coordinate with vendors on service requests and open tickets
Follow set procedures for logging and answering support requests
Set up and troubleshoot computers, printers, peripherals and network gear
Handle account tasks such as password resets and drive mapping

What they look for

Service-first mindset with strong customer focus
Solution-oriented and accountable approach to problems
Ability to escalate issues and communicate progress professionally
Comfort working collaboratively and supporting teammates
Willingness to cover limited Saturday on-call rotation

How it works

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