Remote job · IT and software
Tier 2 Technical Support Specialist
In one line: Tier 2 Technical Support Specialist is a remote role in Philippines at an IT services and cybersecurity company.
- Remote (Philippines)
- An IT services and cybersecurity company
- Posted 16 Oct 2026
Apply with Keywordise AI
Upload your CV and Keywordise tailors your CV and cover letter to this job and applies for you. 7-day free trial, no card.
Apply with Keywordise AIPrefer your AI assistant? Apply from Claude or ChatGPT
Add Keywordise to your assistant as a connector, sign in, then send it this prompt. It applies for you through Keywordise.
https://keywordise.com/mcpApply to Keywordise job fezcwv5dqtAbout the role
Handles routine and escalated user support tickets across Windows, macOS and cloud productivity suites, applying a security-first approach to every request.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Philippines
- Posted16 Oct 2026
- Last checked18 Oct 2026
What you will do
- Log, prioritize and resolve helpdesk tickets from phone, email, chat and ticketing tools
- Diagnose hardware, software, Wi-Fi, VPN and connectivity problems on Windows and macOS
- Support users in Microsoft 365 and Google Workspace and keep ticket notes accurate
- Handle onboarding, role changes and offboarding in identity and cloud platforms
- Verify identities, assist with multi-factor authentication and device compliance fixes
- Triage phishing reports and endpoint alerts, then escalate real security risks
What they look for
- Two to four years in service desk or IT support with hands-on Tier 2 troubleshooting
- Practical troubleshooting across Windows and macOS environments
- Experience supporting Microsoft 365 and Google Workspace users
- Knowledge of MFA, least privilege, phishing signs, access management and endpoint security
- Strong documentation, prioritization, escalation and user communication skills
Questions about this job
Is this a remote job, and where can I work from?
Yes. The posting lists Tier 2 Technical Support Specialist as a remote role for candidates in Philippines.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: two to four years in service desk or IT support with hands-on Tier 2 troubleshooting; practical troubleshooting across Windows and macOS environments; experience supporting Microsoft 365 and Google Workspace users.
How do I apply with Keywordise AI?
Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.
How it works
- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
- 2We tailor your applicationKeywordise writes a CV and a cover letter for this job from your real experience.
- 3We apply for youYour application goes to the employer and you follow it in your dashboard.
More remote IT and software jobs
- Full Stack Software DeveloperA fast-growing construction software scale-up · Remote (UK)
- Application Support SpecialistA global customer and technical support provider · Remote (Spain)
- Senior Full Stack Developer (.NET Core/React)An enterprise software services provider · Remote (Poland)
- Cloud EngineerA cloud-native software platform provider · Remote (Italy)
- Principal Software EngineerA large retail and ecommerce corporation · Remote (India)
- SDRA fast-growing background checking tech company · Remote (UK)
Browse more: Remote IT and software jobs · Remote jobs in Philippines · Remote IT and software jobs in Philippines
Explore more: remote jobs, the Keywordise Job Market Index, the blog.