Last updated 28 July 2026
We would rather refund you than keep money from someone the product did not work for.
Every new account gets a free trial: 7 days and up to 27 applications, with no card required. The trial is the full product, not a limited preview. We recommend using it before subscribing, so that paying is a decision you make after seeing real results.
If you subscribe and decide within 14 days of your first payment that Keywordise is not for you, we will refund that payment in full. You do not need to give a reason. If you are a consumer in the EU or UK this reflects your statutory right of withdrawal, and we apply the same terms to everyone regardless of location.
Monthly renewals after the first payment are generally not refunded, because you can cancel at any time before a renewal and keep access until the end of the period you already paid for. That said, if a renewal charged you when you had genuinely stopped using the service, or something on our side failed, write to us. We look at these individually and we are not looking to win arguments over one month of a subscription.
If applications could not be sent for reasons within our control for a material part of your billing period, we will refund that period on request. This includes an outage on our side or a fault that prevented your applications being submitted. It does not include employers rejecting or ignoring applications, roles being filled or withdrawn, or an employer's own system declining submissions, because none of those are things we can control or promise against.
Email hello@keywordise.com from the address on your account, or contact Creem.io directly. Our order process is conducted by our online reseller Creem.io, which is the Merchant of Record for all our orders and handles returns. Creem.io can also be reached at https://creem.io.
Approved refunds are returned to the original payment method. Creem.io processes the refund, and how quickly it appears depends on your bank or card issuer, typically 5 to 10 business days.
Cancelling is not the same as a refund and needs no approval from us. Go to Settings, then Plan and billing, then Manage subscription. Your access continues until the end of the period you have paid for, and you will not be charged again.