Remote job · Business and finance
211 Specialist
In one line: 211 Specialist is a remote role open to candidates worldwide at a short-term public services support project.
- Remote, worldwide
- A short-term public services support project
- Posted 13 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job 3lxz7ur5swAbout the role
A contract role reviewing caller questions and grading AI answers about public services. You write scoring guides and give written feedback to a project team on a flexible, remote basis.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, worldwide
- Posted13 Oct 2026
- Last checked17 Oct 2026
What you will do
- Review sample caller questions and mark any that seem unrealistic
- Create rubrics defining a correct and complete answer, with referrals and next steps
- Score AI-generated replies against your rubrics and note errors or gaps
- Flag outdated guidance and answers that would not help a real caller
- Send clear written feedback to the project team asynchronously
What they look for
- Background as a 211 specialist, information and referral specialist, or benefits navigator
- At least one year of frequent, high-volume contact with the public by phone, chat, or in person
- Familiarity with public benefits and community resources
- Based in the United States
- Available to start soon and commit 10 to 20 hours weekly
- Clear and precise writing
Nice to have
- Crisis intervention or needs assessment experience
- Use of community resource databases
- Creating guides, scripts, or training materials
- Supporting diverse callers, including rural and Spanish-speaking communities
Questions about this job
Is this a remote job, and where can I work from?
Yes, it is listed as remote, and the posting does not tie it to one country.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: background as a 211 specialist, information and referral specialist, or benefits navigator; at least one year of frequent, high-volume contact with the public by phone, chat, or in person; familiarity with public benefits and community resources.
How do I apply with Keywordise AI?
Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.
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- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
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