Shelter HouseHiring

Hotline Specialist

  • Remote, United States
  • Full-time
  • Mid-level
  • Posted 6 days ago
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In one line

Remote phone role answering a 24-hour domestic and sexual violence crisis line, fixed weekday shift from 9am to 5pm.

About the role

Work from home on a set Monday to Friday schedule, with no flexibility on shift times. Calls go to people in the county who need crisis support, and the job is about steady, careful listening.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Employment
Full-time
Skills
Crisis intervention, Safety planning, Advocacy
Posted
29 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Offer trauma informed support, safety planning and community referrals
  • Log every call before the shift ends and keep caller details confidential

What they look for

  • A quiet home workspace and reliable internet for private calls
  • Calm, empathetic listening with attention to signs of immediate danger
  • Comfort using digital systems to record and track information

Nice to have

  • Knowledge of domestic violence, sexual violence, trafficking and stalking best practices

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Claude

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Muse

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Prompt
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Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: a quiet home workspace and reliable internet for private calls; calm, empathetic listening with attention to signs of immediate danger; comfort using digital systems to record and track information. Skills it names include Crisis intervention, Safety planning, Advocacy.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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