Remote job · IT and software
Application Support Analyst
In one line: Application Support Analyst is a remote role in Canada at a software provider for the insurance industry.
- Remote (Canada)
- A software provider for the insurance industry
- Posted 9 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job 5vsi5aqmnwAbout the role
The analyst handles technical support tickets for insurance software applications, resolving incidents and keeping clients informed. The role also improves documentation and service processes.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Canada
- Posted9 Oct 2026
- Last checked17 Oct 2026
What you will do
- Own support tickets end to end and maintain strong closure and quality habits
- Provide first-line technical support and resolve user incidents
- Investigate application problems, find root causes and implement fixes
- Escalate complex cases to specialized teams and document steps and resolutions
- Spot recurring issues with internal teams and recommend lasting fixes
- Collaborate with development and infrastructure teams on fixes and new features
What they look for
- Experience in application support or technical ticket resolution
- Troubleshooting and root cause analysis skills
- Clear professional communication with clients
- Ability to document incidents and solutions for knowledge bases
- Capacity to work in a fast-paced, evolving environment
Benefits
- Flexible-first choice of office, home or hybrid work
Questions about this job
Is this a remote job, and where can I work from?
Yes, it is listed as remote, aimed at candidates in Canada.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: experience in application support or technical ticket resolution; troubleshooting and root cause analysis skills; clear professional communication with clients.
How do I apply with Keywordise AI?
Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.
How it works
- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
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