Applications Administrator, Clarity PPM

About the role

Provide second level operational and administrative support for a project portfolio management platform, handling incidents, monitoring and access tasks while growing into wider application support.

What you will do

• Resolve routine platform incidents and service requests, escalating when needed and keeping tickets documented
• Watch application health, queues, scheduled jobs, interfaces and batch processes, following recovery steps for failures
• Run data integrity checks, validate operational data and record the results
• Handle user access, permissions and configuration requests within approved standards
• Test fixes, upgrades, patches and releases, including test cases and user acceptance preparation
• Maintain runbooks, knowledge articles and procedures, and take part in knowledge transfer and on-call coverage

What they look for

• Hands on experience supporting an enterprise PPM platform such as Clarity
• Familiarity with SQL and reporting or data query languages
• Understanding of IT service management processes including incident, change and release
• Knowledge of access controls, audit evidence and segregation of duties
• Ability to work night shifts and join weekend maintenance windows