A retail banking and lending organisationHiring

Bilingual Specialist, Credit Card Lending

  • CAD 40,500 to 80,000 per year
  • Remote, Canada
  • Mid-level
  • Posted 5 days ago
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In one line

Bilingual phone role advising customers on borrowing and credit card options, handling their requests from start to finish. Remote.

About the role

The team works on matching customers with borrowing strategies that fit their goals, through sales and service contacts across several channels.

At a glance

Pay
CAD 40,500 to 80,000 per year
Remote scope
Remote, Canada
Seniority
Mid-level
Skills
Anti-Money Laundering, Terrorist Financing reporting, Privacy Act
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Talk with customers to understand their needs and advise on personal banking and borrowing options
  • Handle each contact to the end or pass it to the right internal group
  • Escalate complex or unresolved cases to a manager
  • Complete the paperwork so customer requests are processed correctly
  • Keep up to date on lending products, practices and market trends

What they look for

  • Two to three years of relevant experience, or a related post-secondary degree, or an equivalent mix
  • Knowledge of personal lending and home financing products
  • Familiarity with contact centre processes, policies and call metrics
  • Good communication, organisation, analytical and teamwork skills

Nice to have

  • Term Investment Qualified where required
  • Experience coaching or training junior associates

A typical week

  • Answering customer contacts by phone and other channels
  • Probing needs and recommending borrowing strategies
  • Documenting requests and following up on escalations
  • Making credit decisions or recommendations within your authority

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job lrhjf3agop
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in Canada.

What does this job pay?

The posting states CAD 40,500 to 80,000 per year.

What experience is needed?

It is a mid-level role. The posting asks for: two to three years of relevant experience, or a related post-secondary degree, or an equivalent mix; knowledge of personal lending and home financing products; familiarity with contact centre processes, policies and call metrics. Skills it names include Anti-Money Laundering, Terrorist Financing reporting, Privacy Act.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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